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Help and FAQs

Find answers to the most common questions and step-by-step guides.

Welcome to the citizen portal

Applications are processed as quickly as possible. Keep your file number to track its progress.

Useful information

Legal notice

This portal is operated on behalf of a European Union agency. The procedures presented fall under the national driving licence authorities, in application of Directive 2006/126/EC.

Data protection (GDPR)

Only data strictly necessary for processing applications is collected. It is kept for legal public archiving periods and then deleted automatically. Your rights of access, rectification and erasure can be exercised with the services listed in the privacy policy.

Accessibility statement

The portal targets WCAG 2.1 level AA compliance: full keyboard navigation, checked contrasts, screen reader compatibility and accessible signature modes.

Cookie management

The portal only uses cookies strictly necessary for the secure operation of the service (session, language preference). No advertising trackers are used.